Shelter Case Aide

Crisis Center of Comal County
Department: Shelter Program | Status: Non-Exempt

Make a Difference—Every Shift

At the Crisis Center of Comal County, our mission is to embrace survivors of crisis and trauma and empower them to positively change the trajectory of their lives. We are seeking a compassionate, service-driven Shelter Case Aide to join our Shelter Program team and play a vital role in providing safety, dignity, and hope to individuals and families experiencing domestic violence, sexual assault, and homelessness.

This position is ideal for someone who leads with empathy, thrives in a fast-paced environment, and believes deeply in walking alongside survivors during moments of crisis and transition.

About the Role

The Shelter Case Aide is a servant-minded advocate who supports the daily needs of shelter clients while helping create a warm, safe, and trauma-informed environment. This role provides direct care, crisis intervention, intake support, and ongoing advocacy, working closely with shelter leadership and case management staff.

The ideal candidate is a thoughtful problem-solver who looks for ways to say “yes,” communicates openly with supervisors, and values continuous learning and professional growth.

Key Responsibilities

• Work a flexible schedule, including day, evening, weekend, overnight, and holiday shifts

• Respond to crisis calls with empathy, professionalism, and trauma-informed care

• Provide safety planning and basic family violence education to callers and shelter residents

• Support emergency shelter intakes and coordinate transportation for incoming clients

• Provide ongoing crisis intervention and emotional support to shelter residents

• Safely operate shelter vehicles (including a van and 14-passenger bus) for client transportation and shelter needs

• Assist clients with daily and weekly goal-setting in coordination with the Case Manager

• Help maintain organized, welcoming common spaces and supply areas

• Support smooth shelter operations, including adherence to policies and daily schedules

• Assist with client activities, appointments, and group meetings

• Ensure meals are available to all shelter residents and assist with meal preparation as needed

• Maintain accurate, timely client documentation and reports

• Participate actively in staff meetings and case reviews

• Uphold strict confidentiality and the agency’s mission, vision, and values at all times

Qualifications

Required:

• High school diploma or GED

• Proficiency with Microsoft Office 365 and database documentation

• Valid Texas driver’s license and proof of automobile insurance

• Ability to obtain First Aid and CPR certification (agency-supported after hire)

Preferred:

• Some college coursework; Bachelor’s degree in Social Work or related field

• 1–2 years of experience in a social service or crisis-response environment

• Knowledge of crisis intervention, family violence dynamics, and trauma-informed care

• Experience working with unhoused populations

• Bilingual in Spanish

Why Join the Crisis Center of Comal County?

• Be part of a mission-driven nonprofit making real, life-changing impact

• Work alongside a compassionate, collaborative team

• Gain meaningful experience in crisis response and survivor advocacy

• Grow professionally through feedback, training, and hands-on service

If you are called to serve others with compassion, respect, and purpose—and want your work to truly matter—we encourage you to apply.

The Crisis Center of Comal County is an equal opportunity employer.